When it comes to measuring customer or employee experience, you’ll probably see the term
satisfaction as the benchmark. For us, satisfaction isn’t the goal - we want your time with us to be more than that, which is why we use ‘delight’ when we talk about how we serve both our customers and
our employees. We want the experience of working with us to be more than just a transaction. We’re here to help and often that means going beyond just a simple answer or checking a box. Creating delightful experiences when working with us is how we operate internally and externally. If you’re curious, check out our session “
Leading with Empathy” from our
recent user conference where Joe and I talk through our delightful operating system.
